💜 BUY 1 GET 1 FREE CUSTOM JEWELRY | FREE SHIPPING

FAQs

Products

Can I change the name on my custom jewelry after I have placed the order?

Yes. We allow changes up to 2 hours after the order is placed. After this time frame, we cannot guarantee that we will be able to make any changes.

Please get in touch with our customer service team immediately at info@darlingsjewelry.com and we will happily assist your with correcting your order.

However, if you realize once your order has already been shipped to you then we are unable to make any adjustments for you.

What materials are your jewelry made with?

Our jewelry is made with only the best premium metals. In most cases, we select 18K Gold plated stainless steel to increase shine and durability, while preventing tarnish. We also use Sterling Silver and Rose Gold plating.

Each piece is guaranteed tarnish free, water resistant, and hypoallergenic.

Every product page lists out the material used. We suggest checking the product's description first but if you still have questions please feel free to email our customer service team at info@darlingsjewelry.com.

What is the maximum number of letters I can put on my custom jewelry?

We ask that you have no more than 12 letters on custom jewelry pieces. More than 12 letters would distort the look and feel of the jewelry.

Can I get special characters (!, @, #, $, %, etc.) on my custom jewelry?

Unfortunately, we can not use special characters at this time. Customization with underscore (_) or hyphen (-) is allowed.

The price listed on your website does not match the amount that was taken from my account?

The prices on our website is in US dollars and any price difference you may encounter is due to a currency conversion to your local currency.

Shipping

When will my order arrive?

Please allow 3-5 working days to process your order before shipping with the exception of customize items.

Please note that if you place a custom order, it can take 2-4 weeks to prepare your order as each piece is handmade just for you!

Good things take time to create. Our items are made to order and handcrafted with love, so please allow up to 25 business days for production and delivery. Shipping times will vary globally, but these are typically the estimated delivery times:

USA: 10-20 business days

Canada: 12-20 business days

Australia & New Zealand: 12-20 business days

UK: 14-20 business days

Europe: 14-20 business days

Other destinations may require longer delivery times and tracking information may be unavailable in your home country. For expedited shipping options, please make your request to info@darlingsjewelry.com.

Please note: We do not currently ship to Africa.

For more shipping information, please visit our shipping policy.

Can I make changes to the shipping address after I have placed the order?

Yes. We allow changes up to 2 hours after the order is placed. After this time frame, we cannot guarantee that we will be able to make any changes.

Please email our customer service team at info@darlingsjewelry.com.

Do you ship internationally?

Yes, we do ship internationally.

*Please note that duties and taxes are NOT included in the international shipping cost

Why haven't I received any order update or tracking info yet?

You will receive an order update and tracking information once it has been shipped out of our warehouse. This process can take 3-5 working days after the order has been placed.

Please allow some time for the tracking information to register and activate in the system.

My order hasn't arrived yet and it has been more than 3 weeks?

Sometimes delays can happen and we ask that all of our customer to remain patient as orders shipped out through international methods. Please reach out to our customer service team at info@darlingsjewelry.com with your order number and we will work with our shipping partners to provide you with a status update.

Please note that custom orders will take longer because each piece is handcrafted and quality examined by our team. For information about estimated shipping times, please visit our shipping policy.

My package was sent back to sender because I did not pick it up on time or there was an error in my shipping address?

If you missed your delivery and failed to pick up the package in due time, your postal office will automatically send your package back to us. We are not held responsible for unclaimed packages or wrong shipping address.

We can provide a replacement for you, however, you will need to cover the cost of reshipment. Please email info@darlingsjewelry.com for assistance.

Custom | Preorder

What are preorder items and how does it work?

Preorder items are products which are currently not in stock and will be available to ship in the future. Usually between 3-4 weeks.

The benefits of purchasing preorder items are that you will get exclusive first access to the new items and substantial discount in the price of the items.

Returns | Exchanges

What is your refund policy and how do I make a return or exchange?

We offer returns and exchanges within 30 days of the delivery date with the exception of custom orders as personalized pieces are final sale. For return/exchange process, please email us at info@darlingsjewelry.com.

Please visit our refund policy for more details.

How do I exchange a gift?

Exchanging a gift is easy! We allow returns and exchanges within the first 30 days of your purchase.

Please email us at info@darlingsjewelry.com and let us know which items you have received and which items you're looking to exchange for.

Please note that custom jewelry cannot be returned or exchange as each piece is uniquely made for you.

What do I do if I received a damaged or defective item?

We're so sorry that you have received a defective item, but do not worry - we're here to help!

Please email us at info@darlingsjewelry.com with your order number and photos of the jewelry and we will do our best to accommodate your request.

Can I cancel my order?

Custom order can only be cancelled within 2 hours of placing the order because orders are sent into production almost immediately after the order is placed and they are each handmade and individually personalized.

For everything else, no cancellations are allowed as orders are sent to the shipping process almost immediately after the order is placed. We are happy to help with an exchange or return once you have receive your order!

How long does it take to get my money back after a refund?

Your refund should be back in your account within 2-4 working days. If you have any issues or questions, please email us at info@darlingsjewelry.com.

Jewelry Care

Can I wear my jewelry in the water?

Yes you can. All of our jewelry is tarnish free, water resistant, and hypoallergenic. We recommend reviewing our jewelry care page for more info.

The metals we use for our jewelry are stainless steel, sterling silver, copper, or brass. Even though they are non-tarnishable and waterproof, we still recommend keeping our pieces away from any liquid or lotion as a rule of thumb to make your pieces last a lifetime.

If my jewelry was damaged, can I get them replaced?

Yes, we will happily send you a new item if the jewelry was defected or was damaged during shipping.

Please email info@darlingsjewelry.com with your order number and a photo of the jewelry item that was broken or tarnished.

We will also replace any jewelry that was cover under our one-year warranty. Please visit our jewelry insurance to add protection to your order.

What is your replacement policy on jewelry?

We have a 30 day replacement policy starting from the day the jewelry was delivered. We will replace broken or tarnished pieces.

Please email info@darlingsjewelry.com with your order number and a photo of the jewelry item that was broken or tarnished.

Discount | Promotion

Can I use more than one discount code for one order?

No, only one discount code may be used at a time. Promotions and discount codes cannot be stacked. All sales from a promotion is final sale.

Didn't find your answer?

Get in Touch
SATISFACTION GUARANTEED
PREMIUM QUALITY JEWELRY
FAST TRACKED SHIPPING
24/7 CUSTOMER SERVICE
Get 10% off!